Return and Custom Order Policies
All sales are final. We do not issue refunds but we are concerned with satisfying our dissatisfied customers. To this end, if your product exhibits a manufacture defect we will send you a new product free of charge, once we receive the faulty product.
Do to the nature and expediences that are inherent in costume work, Polis requires a minimum of 50% down before your order can be placed on our schedule. While orders can be canceled, we will not return your deposit if materials were already purchased for your project. If only part of your deposit has been used for the purchase of materials, we will gladly issue a return for the remaining funds.
We thank you in advance for your understanding.